Refund policy
At Nari, every product is prepared and delivered with care. For reasons of hygiene and product integrity, we do not accept returns or exchanges once an order has been shipped or delivered.
However, we will replace or refund in the following exceptional cases:
- Damaged or defective on arrival (e.g., broken jar, leaking serum, faulty pump)
- Wrong item shipped (different product than ordered)
- Non-delivery or lost shipment (carrier confirmed)
To request support for any of the cases above, contact info@nariblooms.com within 24 hours of delivery (or expected delivery for lost shipments). Please include:
- Your order number
- Photos of the packaging and product (for damage/defect or wrong item)
- A brief description of the issue
If your claim is approved, we will provide instructions and, where applicable, a prepaid label. Items sent back without prior approval will not be accepted.
Non-returnable items
Due to hygiene and safety standards, all beauty and personal care products are final sale. We also cannot accept returns of gift cards or promotional items.
Refunds
Once we review your claim and approve a refund or replacement, we will process it to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit.
If more than 15 business days have passed since our approval, please contact info@nariblooms.com.
Need help?
We are here to help. Email care@nariblooms.com with any questions.
